Something’s Not Right?

Sometimes custom goods require custom care.

As a part of the MomentumBox Promise, we want your merch to be perfect. You should receive your products as expected, in pristine condition, and we are here to do everything in our power to ensure this is the case.

Here’s how we do that:

Broken or damaged items

We are happy to refund you and replace where possible. Please notify us of the issue within 5 days of receiving it. Then package the incorrect item, with a provided shipping label, and ship to 4723 Adams Rd, Hixson, TN 37343. We will replace products that are damaged. If unable to do so, we will issue a credit to the client's account or refund the credit card used at time of purchase.

Logo Print Error

We are happy to refund you and replace where possible. Please notify us of the issue within 5 days of receiving it. Then package the incorrect item, with a provided shipping label, and ship to 4723 Adams Rd, Hixson, TN 37343. We will replace products that are imprinted incorrectly. If unable to do so, we will issue a credit to the client's account or refund the credit card used at time of purchase.

Missing Items from MomentumBox

We are happy to refund you and replace where possible. Please provide a photo of what you received, and we will replace products that are missing. If unable to do so, we will issue a credit to the client's account or refund the credit card used at time of purchase.

Undelivered Items

Shipping errors:

  • An incorrect shipping address was provided
  • Recipient was unable to receive the package(s)
  • Address no longer valid
  • Recipient refused to accept package(s)
  • Packages went to the wrong address
  • Items lost by the carrier

If your items have been lost or broken in transit, we will do our best to reproduce the items and ship them to the intended recipient. If unable to do so, we will issue a credit or refund for the items that were lost in transit.

Unfortunately, we are unable to alter your order after proof approval. We cannot replace items that are correctly delivered, carrying an approved design.